大洋路

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?

They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.

Very good, fast service and they recommended an upgraded model for us.

I booked a [Mid-sized SUV] Nissan Qashqai or a similar model, but received an [SUV] Hyundai ix35 instead. That’s not fair. At the time, I was focused on picking up the car and didn’t think much about it. After checking, I found a significant price difference. I request compensation for the price difference.

Very satisfied!