They charge me 161 dollar for refueling with high price when they told me when i receive the car the rate will be normal same station price

Nothing

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

I've used Zuzuche many times and always used my US driver's license to pick up the car. This time, Budget insisted on a Hong Kong or Mainland Chinese driver's license. Although I have those, I didn't bring them, which caused a lot of trouble. Neither my Chinese passport nor my Hong Kong ID was accepted, and even a photo of my Hong Kong driver's license wasn't good enough. Really frustrating.

They take advantage of people with poor English skills by adding unwanted extra services, which is very frustrating.

It was a great, hassle-free experience, given that it was my first time to rent a car in the US.