The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

They start working at 7 AM. How can I return the car if my flight is at midnight? There's no self-service drop-off box.

Extremely dissatisfied with this deceitful and fraudulent car rental company. The car I was given had no logo (they intentionally gave us a problematic car that was hard to notice, probably to make us pay extra at return and buy their insurance. We already had full insurance and didn't agree). From where the logo was supposed to be, it was clear it had been missing for a long time. We didn't notice or document it until after we left. When returning the car, we provided photo evidence and timestamps, but they refused to acknowledge it and demanded compensation. Any damage to the car should have been recorded, but they still denied it. It seems like a common tactic to extort money. If renters notice the issues, they note it; if not, they get scammed. Another renter, also Chinese, faced a similar problem and was arguing with the company because they were charged for undetectable hardware issues. This is the first time I've encountered such blatant fraud from a car rental company. Never ever rent from this company at Madrid Airport. Many other options are available, avoid this one at all costs!

It is a well-organized and large-scale car rental company. I had a minor accident during the trip, and the company helped me handle it promptly and replaced the vehicle. I am quite satisfied.

Right outside Terminal 1 of Madrid Airport, very convenient.