Overall, it was pretty good. The attitude was very nice, and there was no hard selling. We added an additional driver ourselves, and the extra cost was about 300 units.

Excellent service

When I went to pick up the car around 9 AM, there was no one at the counter, and I had to wait for half an hour. When I returned the car, I found that one of the front left mud flaps was damaged, which is not part of the front bumper. However, during checkout, they insisted that this mud flap was part of the front bumper and asked for compensation of over 400 euros. This is ridiculous! A part that costs less than 200 RMB to repair was claimed to be part of the front bumper, warranting a repair fee for the whole front bumper (around 3000 RMB). I am very dissatisfied with the staff's judgment on parts, as they take the opportunity to overcharge and create extra revenue! For a company that relies on reputation and service, this is contradictory to their principles. This isn't malicious slander, but the truth! I hope everyone considers the integrity of this company when renting a car. Thank you!

The service attitude was good, but the car pick-up process took quite some time. I was delighted to rent a Q5 with four-wheel drive; it was perfect for the snowy mountain roads in Montenegro.

Satisfied with both pick-up and drop-off processes, but the company is very slow in providing insurance documents. It's the tenth day now, and they still haven't responded.