I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.

I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.

Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car

Like: The price was cheap. We booked first a Toyota Corolla and were given Volkswagen Golf, which is totally fine with us since the car is very good. We didn't ask for it but the GPS was included with the car for free. We had to pay a little extra for an additional driver, as expected.
Dislike: Really... I have nothing to complain about...