Extremely responsible, they explained the contract terms very clearly. Excellent service.

Nothing to comment. Everything is perfect and fast.

Booking is fast, prices is competitive.

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

Staff were helpful at pick up and drop off. The upgrade to a slightly larger car suited us well.

The first car Apex tried to give me had dangerously low tread. The staff member insisted it was fine and showed me a sheet with the tread depth between 3mm and 4mm. I insisted on another car with safer tyres. The 2nd car had very soft brakes, an exhaust rattle and black oil. The cars seem to be poorly maintained