Poor attitude, unclear explanations, misleading information

Efficient service

The staff’s English was easy to understand and he was very polite. Even though the fuel was a bit low on return, he didn't mind. After refueling, we drove for a while. Time was tight and the Frankfurt airport area is quite confusing, so we didn’t look for another gas station nearby.

Quite reliable, and the staff is very patient.

Couldn't fully understand English. After washing the car and returning it to the store, the money I paid for the car wash was deducted from the rental fee. The rental company said that the car doesn't need to be washed before returning.