The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.

We rented a Mercedes but were given a Ford. The female staff member who handled the car rental was extremely rude and unreasonable. She added extra insurance without our consent, claiming she had informed us. Do not fall for this scam. Avoid renting a car from here; it's a complete rip-off.

It's all a scam! The ultimate goal is to get you to buy full insurance. The staff were poker-faced, extremely impatient when problems arose, and left me hanging. Picking up the car took three hours. I'm a tourist; I can't afford to waste time like this. In the end, I rented a downgraded car at double the price—a Mercedes B-Class became a Ford Focus. It's simply indescribable! I strongly demand an investigation. Please, platform, appeal with AVIS in Serbia and give me a fair outcome!!

It was okay. When asked, confirmed not to get insurance, but it was on the paper.

Counter staff were super helpful! Car was perfect!