When returning the car, the staff mistakenly identified pre-existing minor defects on the old car as scratches. The issue was resolved after the store manager inspected the vehicle and withdrew the claims.
It was quite convenient. The location was easy to find, not many people were in line, and all procedures were done in about 20 minutes from entering the shop to getting in the car.
They informed me there were no cars available and gave me an old car of a completely different class. I had to pay extra for an upgrade.
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