_ウィーン

Very satisfied

The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.

The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.

Pretty good

The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!