ミラン-トリノアヌシーアビニョン-エズ五漁村ニーズモナコ- -東ビル・ヨセステリーシエーナ−ナポリ莱切ヘタバリ-基耶ベロナサンマリノブレシア- -ミラノ

Very satisfied

Rental process was quick and return was easy, but there was an additional €20 refueling service fee on top of the fuel cost as the car wasn't returned full

Just so-so. The English accent was very strong, even though my English isn't great either. The communication was impatient, with eye-rolling.

Satisfied

Europcar counter staff was curt and inflexible to the point of being rude. I arrived at 7:45pm for my 8:30pm pick-up. I had buffered in some time in case of flight delay and also in case there was a queue to pick up and inspect the car. Counter staff insisted that she could only start entertaining me at 8:30pm and asked me to come back 45 mins later. For Budget/Avis early pick-up for up to an hour was no issue, which seems fair because if the customer is late for pickup the rental company does not have to honour the booking so most people turn up early. In fact she had offered me an upgrade option which she could process immediately at 7:45pm without having to wait which means the 8:30pm was only a tactic to make me upgrade and not has nothing to do with their pick up policy. She also hinted on processing my booking slowly if I did not take the upgrade. The service level should be consistent whether or not I took the upgrade, this was highly unprofessional behaviour. I was also given a Fiat500L instead of a Golf when I saw that there were at least 5 Golfs when I left the premises. I felt treated like a second class citizen because I had not booked directly with europcar and they did not hide it. Will only booked with Avis/Budget in the future when using this app. Europcar clearly does not really respect EasyRentCars compared to other apps like trip.com or Rentalcars with this staff’s attitude, I sincerely hope that changes overtime when the app gains more market share. you could get the sense that the staff is only motivated to cross sell more add-ons and not deliver on what the app already covers.