Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

Recommended

The service from the car rental platform itself is very good, but the service from Budget is particularly bad. They have few staff and the airport shuttle is infrequent. The attendant, a middle-aged Chinese lady, was extremely rude and only focused on upselling insurance and other paid services. She became very unfriendly when I refused.

Rented a car for a day to go to the airport, and was charged $25 for insurance without being informed (deposit taken when picking up the car and directly charged when returning). Since this didn’t happen the last time I rented, I didn't notice. $25 a day is quite expensive for insurance! Be aware of this mistake. Contacted Zuzuche but got no resolution. The car's condition and convenience are still good.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.