トロント・キンストン-オタワ

Although the process was a bit slow, the staff was very nice.

Long wait times, difficult to find the location, and even though I filled up the tank at a nearby gas station, due to navigation issues, I had to circle the terminal twice. When returning the car they insisted the tank wasn't full, which seems impossible.

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

Excellent price and company. Smooth checkout process.

Great easy app for booking.

Appalling customer service, didn’t have the car available that was booked, unhelpful staff.