ロサンゼルスサンディエゴ- la

The Asian female staff had a bad attitude

1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.

Long queue

They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!

The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate

Added on double in insurance they said I had to have.