太満足しない列、ルー托ルー瓦、新プリマス

Very satisfied, very convenient.

No queues, relatively fast

Budget is really disappointing. When returning the car, I was told to leave the keys in the car. I asked if I needed to go to the office for any procedures and the staff said no. Three days after returning to my country, I received an email claiming that I damaged the bumper and they need to make a claim. I returned the car around 12:50, but the photo showing the damaged bumper was taken around 19:40, a gap of seven hours. Why didn't they say there was an issue when I returned the car, but took a photo seven hours later and claimed I did it? Although I had full insurance, it wasn’t our fault and I don’t want to be unjustly charged. This was my first time driving abroad and didn't have experience. I was in a hurry and didn't take photos when returning the car. This rental experience was really terrible.

It's okay, but having to wait until the scheduled pickup time was a bit hard to understand.

The service attitude during car pickup was not very good. Even though we had bought the super full insurance, they still tried to push an additional daily insurance costing tens of NZD. Fortunately, we had been warned by the rental platform not to be misled. The staff member was very unhappy and grudgingly gave us a fake SUV, a Toyota Estima! We almost couldn't fit all our luggage, and after managing to squeeze everything in, we were very uncomfortable.