It was not easy to determine which was the actual rental company from the emails or the policy. I had to call the number to get told it was Europe Car. And then as I was at the desk, I was told I needed to pay 30 euros as it was out of office hours, plane was late on arrival and landed at 4.50 and was at desk within half an hour - and queued. Out of office hours at 5pm?? Seriously... I know its not your problem but I think it is a joke. Car was great though. thanks