My $200 deposit mysteriously vanished. They claimed it was for toll fees, but even if it were true, the tolls were only about $20. They also added a $100 fee that didn't make any sense. There's nothing more to say. The deposit is already paid, and I'm back in my home country, just left at their mercy.

Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

The staff misled me into unnecessary purchases, presenting optional towing insurance as a mandatory fee. There were few cars, and the shuttle from the airport to the rental location was also infrequent.

Like: Greatest car I have ever rented! Perfect in every way

Like: it was great to have insurance included, gives a piece of mind and safety
Dislike: it was not sparkly clean