The Alamo offline pick-up and return process is straightforward and the staff is friendly, with no cumbersome procedures. The high online ratings match the service we experienced. We booked a Chrysler 200 online but got a Nissan Altima; the young guy at the counter recommended a daily $6 upgrade.

Clearly tell the store staff that you do not want to purchase additional insurance.

Since the car exchange is done at the airport, it's convenient for those flying in, but not so much for those already at the airport. We found the Alamo company based on the signs, only to be told it was just a drop-off point, and the pickup point was elsewhere. We couldn't find the way to the pickup point, so we first returned the car at the Sixt company and then took the escalator to the pickup point. Since we had a lot of luggage, we borrowed a cart from the Alamo company. I have to say, their service was quite good. Maybe there aren't many people who come by car to rent a car like us, so we wasted a lot of time at the airport.

Great service, easy check in, and I got to select my vehicle. All staff were extremely friendly. The worst part was the placement of the car rental services/difficulty getting there, at both the Atlanta airport and the Pensacola airports, however this is not a reflection on Alamo and its fantastic customer service as all other car rental services were in the same location.

Easy, simple process. All upgrade options there so no surprises at the price being paid at the desk on pickup.

Dislike: The staff questioning military status