The car was good your staff are good but your management are a pack of assholes!

It's okay, pretty standard.

Dollar is absolutely awful. When picking up the car, I specifically told the clerk that I didn't need extra insurance. They verbally agreed, but still added over 200 dollars for insurance. I was in a rush to get to the hotel and trusted them, didn't check the paperwork and just signed it. My fault. I returned the car with a full tank and left the country, but over a month later, they charged my credit card without any notice. This is the worst company I've ever dealt with.

The queue was too slow.

The drop-off location wasn't specified clearly. The return in Las Vegas was on the fifth floor of a hotel parking lot. The instructions only provided an address, which was a hotel. Without reading other people's reviews, it's impossible to find! Unless you inquire in advance, but who would think the pick-up spot is a yard, and the drop-off would be in such a strange place?! I needed to return the car by 5 PM, arrived at the designated spot by 4:30 PM, but didn't finish until 5:30 PM! If there's a late return fee, I'll need to deal with you guys again!

Waited in line for two hours