The service was great and the staff very friendly. Process was extremely easy

Very good customer service they answered all my questions promptly during the booking

An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.

Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

Car was ready on time and they took us straight to the car park (which is a ways from the train station)

When returning the car the advice given for dropping off the keys after hour was incorrect. I had to keep the keys of the car and drop them off in my own time the following day. Tank was not fill as stated when picking up the vehicle.

I arrived an hour after the time indicated. The person at the counter told me I would need to wait an additional 30 mins, because I was late. This didn't make a huge amount of sense to me as they didn't appear to be busy... Also, she clearly had all my details already but insisted on typing them all into her own system again. The car was fine. Ok condition but smelled too strongly of air freshener.