The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

No pressure to buy insurance, staff were friendly, highly recommended

They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.