Staff are super nice

A very minor scratch occurred, but the fee is the liability amount of 2562 NZD

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.

Easy to book.

Picking up was a total mess, there were only 6 groups but took over 1 hour to process all of their paperwork. Overall the price was good but the car was a 2008 model with dents and scratched paint. We were worried it would break down driving through the mountains.