Book with hitch if you don't mind waiting around for an 11 year old clunker.

A very minor scratch occurred, but the fee is the liability amount of 2562 NZD

The service was good, no queues, and the process was quite timely.

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it. My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?

It was pretty quick check in and out which was great. The car had a bit of a weird smell when we got it and the front windscreen was very dirty and there possibly was an issue with the tint on the windscreen as there were tiny bubbles that made it difficult to see depending on the weather.