A very minor scratch occurred, but the fee is the liability amount of 2562 NZD

I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.

Easy to book.

The excess showed as being an excessively high cost of $1700 which we were already amazed at how it could be that, yet when we picked up the car they said it was a $2,000 excess. The cost of paying for upgrading insurance to cover the excess almost cost as much as renting the car. I think the price of airport pickup transfers should be shown/included in the initial rental cost.

I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it. My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?

It was pretty quick check in and out which was great. The car had a bit of a weird smell when we got it and the front windscreen was very dirty and there possibly was an issue with the tint on the windscreen as there were tiny bubbles that made it difficult to see depending on the weather.