The excess showed as being an excessively high cost of $1700 which we were already amazed at how it could be that, yet when we picked up the car they said it was a $2,000 excess. The cost of paying for upgrading insurance to cover the excess almost cost as much as renting the car. I think the price of airport pickup transfers should be shown/included in the initial rental cost.
Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.
“Book with hitch if you don't mind waiting around for an 11 year old clunker.”
About HITCH Car Rentals:5.0/10
Picking up was a total mess, there were only 6 groups but took over 1 hour to process all of their paperwork. Overall the price was good but the car was a 2008 model with dents and scratched paint. We were worried it would break down driving through the mountains.
It was pretty quick check in and out which was great. The car had a bit of a weird smell when we got it and the front windscreen was very dirty and there possibly was an issue with the tint on the windscreen as there were tiny bubbles that made it difficult to see depending on the weather.
About QEEQ:10.0/10
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