kuala lumpur

The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!

The pickup location was hard to find, no one came to pick us up. We called from just 50 meters away requesting someone to pick us up, but they refused and rudely hung up. We wandered around for nearly an hour, luckily a kind person guided us to the store. At the store, we requested a credit card slip for the transaction but were told the card was only used for registration. However, the bank indicated two failed transactions of 1000 MYR each (because I had set a limit on the card as a precaution). The car return location was still at KLIA Terminal 1. A week later, we had a new booking requesting pickup at KLIA2 (QEEQ order specified pickup at KLIA2), but the store wanted to charge 25 MYR (we have a recording as evidence).

They initially said there would be an airport pick-up, but in reality, I had to call them upon arrival. I had booked for 9 AM at the airport, waited for a long time without seeing any staff, and only after calling the rental company did the staff come to pick me up.

Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.

The super protection insurance is the add-on to go for. It lets me drive with minimal worries knowing that I am fully protected. More member deals and discounts will be very much welcomed :)

Once I landed, it was easy to find the location as per the instructions given on the booking voucher. The car was ready before time. It was a hassle free pickup & drop.

The cheapest & best rental service. A great experience. Will surely use their services in future. Highly recommended for hiring a self driven car.