米西部ロサンゼルス—サンディエゴ—ラスベガス—サンタバーバラ—モンテレー—サンフランシスコ

It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Average

Not happy, they forced me to buy a $15 insurance which they claimed was mandatory. Also, the car probably wasn't fully fueled when given to me, but I forgot to check.