Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!

Charging a full day's rate for picking up the car one hour early is unreasonable and wasn't communicated.

The service wasn't particularly good or bad. However, the wait time was very long because there were a lot of people renting cars. Despite having over ten counters open, I still waited for about 45 minutes.

The specified model was not available, so we got an upgraded one which was expensive. It took quite a while to sort out the insurance issues.

Budget counter woman deceived customers into buying more insurance, and had a bad attitude if refused! Long queue!