Because of the location, car wasn't washed but this is nitpicking. Liked overall experience. Pop has very helpful and professional staff. Much better experience than what I had with another company which used the same facility previously and which has gone out of business.
- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers
- They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be
- The insurance costs were OUTRAGEOUS and costed more than the actual rental car
- The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed
- The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure
“Make sure the cars are in good condition before being given to customers.”
About pop:7.0/10
The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.
Had a slight miscue on being picked up which left us standing. More than made up by an early return of the vehicle and transport to the airport so we could catch our flight.
Nobody went to pick me up at the airport and service it was terrible!!! Not doing it again!
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Will use Pop and Easyrentcars again
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