Make sure the cars are in good condition before being given to customers.
United States
Reviewed: Tue, Feb 26, 2019
About pop:7.0/10
The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.
I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.
Absolutely disastoutus!! Nobody showed up or follow through our rental although we paid and signed the contract in advance. Left hanging in LAX without a rental!!
Pop cars make me wait around 2hours, they created contract and make me signed for three times before Giving vehicle, pathetic service , they say to give 2hours time if we want airport drop of service. Almost worst custservice
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Customer Service
Make sure the cars are in good condition before being given to customers.
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