I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.
No one was present and I had to use the neighboring company to get a hold of the car rental place. I was nearly late to my flight so I would advise anyone using them to call ahead to ensure they will be there, although they said someone would be.
- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers
- They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be
- The insurance costs were OUTRAGEOUS and costed more than the actual rental car
- The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed
- The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure
Absolutely disastoutus!! Nobody showed up or follow through our rental although we paid and signed the contract in advance. Left hanging in LAX without a rental!!
Took nearly two hours
Getting first van from airport wasn’t easy
Second van wasn’t there as stated
If I hadn’t called pop I would have waited for long long time
“Im never renting with EASYRENTCARS.com again and POP lacks professionalism”
About pop:6.0/10
I waited 5 hours because POP didn't have any cars (though I was there for my appointment). After waiting, they brought me a dirty car fresh out the auto body shop, on E. As in empty.
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