Took nearly two hours
Getting first van from airport wasn’t easy
Second van wasn’t there as stated
If I hadn’t called pop I would have waited for long long time
The rental location is far and it's a very small company with only two people working there. I've rented from Alamo and Enterprise before and the process took no more than 10 minutes. The process at this company was super slow and took over an hour. They had to inspect the car, and after that, they made me walk around the car to record a video as evidence. The car they gave me wasn't fully fueled and refueling was very inconvenient. The left side mirror of the car was broken and distorted, which nearly caused an accident. The engine was extremely noisy and sometimes the gas pedal didn't respond. On the return day, which was a Sunday, the office was closed and no one answered the phone. After waiting for half an hour, someone finally showed up and it still took a long time to complete the return process, causing delays. I suggest renting from a big company in the US, as small companies are really unreliable.
“The most horrific experience, i was so scary ! We were scared for our lives!!!!”
About pop:2.0/10
I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!
“Im never renting with EASYRENTCARS.com again and POP lacks professionalism”
About pop:6.0/10
I waited 5 hours because POP didn't have any cars (though I was there for my appointment). After waiting, they brought me a dirty car fresh out the auto body shop, on E. As in empty.
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Customer Service
Very affordable rental
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