The rental and exchange process was smooth, and the car's quality was excellent!

The charges after returning the car were too high, I don't understand why.

When returning the car, I wanted to ask about paying online for using the highway, but the staff didn't respond and were unwilling to help.

1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception. 2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours. 3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.

Excellent car and staff.

It would have been nice if all the extra charges were clearer up front. The total at the end was over double the advertised price.