Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

No upselling, clear explanations.

Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.