tuscany

Overall okay, but the cross-border fee was very expensive.

Overall service was pretty good. They tried to sell me insurance, but after I said I already booked extra, they didn't insist further. At Malpensa, there is a free shuttle bus at gate 16 on the departure level, very convenient.

It took 40 minutes to rent the car.

The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.

A very strange company. The car wasn't full of fuel when rented, they gave me a very difficult car to drive instead of the Polo I booked. After negotiation, they replaced it with a Fiat 500. I think they play a trick with the fuel - the car isn't full when rented, they charge high fuel fees, and when you return it, you usually top it up, but you don't get refunded for the extra fuel. This is the last time I'm renting from this company.