Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.

1. Even though I had already reserved a compact car, the attendant kept asking if I wanted a Mercedes or another type of car. 2. The attendant told me I needed to buy third-party liability insurance. When I asked if it was mandatory, she said it was necessary, making me mistakenly believe it was required, so I ended up purchasing it for two days at an additional cost of $15 per day.

Long wait in line and forced insurance purchase, very unhappy.

The service was severely inadequate. I will never use Zuzuche again. Their platform kept pushing for expensive insurance. In the US, Budget scammed me for over $200. Afterwards, they pretended to be helpful but have no authority to do anything. Zuzuche is just a middleman. Used it once, learned my lesson for life.

Had to wait in line for an hour when renting the car. The staff kept pushing various insurance policies despite me already having bought a bunch. The employee was unhappy and showed a long face. Returning the car was quick and easy.