The first car they gave me (Nissan Rogue) was in very bad condition, dirty and broken seats, horrible internal cleaning and they had to change it for a smaller SUV

The vehicle was in very poor shape. Check engine light came on shortly after picking it up and the car shook at random times. I ended up returning the vehicle because I did not want it to break down during our vacation. Was not offered a refund or any sort of compensation. Ended up renting from a more reputable company with a much better experience. Front desk staff were also not very helpful with my reservation nor were they responsive to these issues. Very poorly run business.

They don't answer their phone and didn't have a shuttle for me when I had already paid for my booking.

Everything was great!! Thanks Richard! You made our experience perfect!!

unexpected fees, they charge you for everything at the counter. Our initial booking was 44 dollars, at the counter it went to 177 dollars!