Very satisfied

There were no Chinese-speaking staff at the counter. The service at the counter was somewhat slow.

The wait for the shuttle at the airport took a bit too long. However, everything else was quite smooth and efficient, both for picking up and dropping off the car. The car was very new and even had a rearview camera. It was a perfect car rental experience, and I'll choose it again when I go to New Zealand.

The front desk is entirely in English, which can be confusing for those who are not fluent.

When there was a charge for vehicle damage in Christchurch, the staff at the store actively helped to check the information and asked for materials. They were very patient.