Ezi, Auckland International Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Ezi - Auckland International Information, Car Rental Instructions & Policies

Address

Arrivals Hall, Auckland International Airport Terminal, Ray Emery Drive Auckland New Zealand 2022

Telephone

+64 9 254 4397 / 0800 545 000

Pick-up Instructions

The Ezi - Auckland International car rental location is in terminal

You can walk to the counter of Ezi - Auckland International car rental.

Your pick up location is Auckland International Airport. Please make your way to our Ezi Car Rental counter which is located inside the Arrivals hall to collect your keys. Then exit via door 8 and follow the signs for the Rental Cars pick up zone, it is a 5–7-minute covered walk. When returning your vehicle, please park in the Rental Car zone, and return your car keys to the Ezi Car Rental counter inside the International terminal. If you are unable to locate our branch please phone 0800 545 000 for directions from our staff. If you are requiring vehicle collection outside of the operating hours, please ensure you discuss this with our helpful team when booking your vehicle so we can accomodate you.

Drop-off Instructions

Please return the car to the store parking lot during business hours and follow the signs or the instructions of the staff. After returning the car, you can walk to the boarding. Return the car after business hours - please return the key to the key box of the store and return to the airport by yourself.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00	06:00 -23:59 00:00 -02:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 100 years old

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Provisional licence is not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Toddler car seat rental

Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

To be confirmed

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Tire chains rental

Prices and inventory depend on local stores.

NZD 5/day

capped at NZD 40

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Customers need to purchase and bear the cost of vehicle and passenger ferry tickets in advance, please consult local counter staff, there may be additional cross-island service fees.

Ferry Transportation: Allowed

Ezi allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Auckland Airport

Railway Stations

11.1 mi from Britomart Train Station

Hotels

2.4 mi from Naumi Auckland Airport

5.4 mi from Allenby Park Hotel

10.2 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

9 mi from Mount Eden Domain

11.1 mi from Sky Tower

11.2 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Ezi Store Location

coordinates: -37.0048302 174.7788287

Location Images

Ezi-Auckland International-46529-pickup_guide

Pickup Sign

The Rental Desk

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 0.1
Vehicle cleanliness: 0.1
Spaciousness: 0.1
Counter staff: 0.1
Pick-up location: 0.1
Drop-off location: 0.1
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

S.Hudson
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent new car, efficient and courteous staff , one of the best car hire experiences I have ever had
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Verna Howard
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
The store is relatively close to the airport, but the process of getting the car is quite cumbersome and not as efficient as in Europe or the US. The vehicle is too small to accommodate luggage.
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Taylor Cook(e)
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
When there was a charge for vehicle damage in Christchurch, the staff at the store actively helped to check the information and asked for materials. They were very patient.
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Christ Austen
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The front desk is entirely in English, which can be confusing for those who are not fluent.
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Yetta Twain
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The vehicle is new, with over 20,000 kilometers on it. I bought fuel for 88 NZD, which was at a 20% discount for a full tank. I didn't check the fuel gauge when returning the car.
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Pearl Sailsbury
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The wait for the shuttle at the airport took a bit too long. However, everything else was quite smooth and efficient, both for picking up and dropping off the car. The car was very new and even had a rearview camera. It was a perfect car rental experience, and I'll choose it again when I go to New Zealand.
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Beryl Wollaston
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
After getting off the plane, I couldn't reach them by phone; it was always busy. I had to walk half an hour to the pickup location. No Chinese service available. The advantage is that there were no extra sales pitches.
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Beverly Meredith
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Pretty good
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Spencer Toland
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
Very bad experience, the worst car rental company I've ever dealt with abroad. The representative at the counter was a Korean guy who gave us a very old car. The car had severe scratches, which were not documented on the form. So, we took pictures of the car and went to the counter to verify. The representative was already dealing with another foreigner, so I waited. After finishing with the foreigner, the Korean guy personally helped him by driving the car over and providing excellent service. When it was my turn to verify the car's condition, he was unwilling to help. I insisted that he must check it with me, and he reluctantly agreed, grumbling all the while. The whole car had scratches, and the wheels were seriously scratched, but the form only noted three places. Of course, I had to verify everything face-to-face before driving away. And what kind of attitude is that? Such obvious discrimination against Chinese tourists! Complaint!!
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Scott Tate
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
The entire process was simple and clear.
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Drew Berkeley
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
After arriving at the airport, you can make a call and they'll arrange for a car to pick you up and take you to their office. It's quite convenient. The same goes for returning the car; they'll take you back to the terminal.
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Spring Willard
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
The pickup location is a bit far, but the on-site staff, although few, are quite efficient and the procedures are simple.
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Phoenix Barnard
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
The service attitude of the store staff is mediocre, and there is no Chinese service. I remember the order mentioned Chinese service, but the staff were Indian with heavy accents.
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Adam Bloomfield
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
From the moment we were picked up by the shuttle bus to the rent-a-car location, it took 70 minutes to get our car. Yes, 70 minutes! Five other customers who arrived after us all finished before us, leaving my family waiting foolishly for 70 minutes!!! I had booked the car for 11 AM, but due to a flight delay, we actually arrived at the pickup location at 3 PM. I had politely called the company at 11 AM to inform them of our delay, estimating around 3 PM arrival, but did not request to change the pickup time. When we arrived at 3 PM, a shuttle bus full of people arrived, and we saw three employees of the car rental company assisting other customers. New arrivals formed a queue, and I was first in line. I won't comment on the speed of the staff, but another shuttle arrived shortly with new customers, and two of them did not join the line and stood next to me. I stood in front of one staff member, while the two customers stood in front of a different staff member. When the left-side staff finished with previous customers, I approached him, but he refused to assist me and instead helped the new arrivals. I pointed out that I was there first, but he ignored me, insisting on helping them first, which made me feel discriminated against. The staff had no clear queue system, making me wait longer. This wasn't the most frustrating part. When it was finally my turn, I was told I needed to wait longer because they had no cars available, and the new vehicle was being prepared. Despite booking for 11 AM and paying in full, my car should have been ready even if I arrived at 3 PM. A Chinese-speaking manager told me that the cars are given out sequentially; if you're late, your car gets reallocated, and you have to wait. I will never rent from this company again. This New Zealand trip was utterly ruined by this experience. I rate this company negatively 100 times.
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Penelope Charley
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
Purchased full insurance, but was charged extra at the store. Have receipts as proof.
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Avery Morris
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
Service was okay, waiting time was short, and the process was simple.
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Belinda Alsop(p)
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent
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Hiram Gresham
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
Waited for a long time at the airport entrance for their shuttle, which didn't come. The store said it was because of traffic. What a joke. Other rental company shuttles came three times. Did they fly?
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Theodore MacAdam
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
This company's cars are in great condition, very cost-effective, and allow multiple drivers.
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Mark Kathleen
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Few people, great service, good attitude.
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Tyrone Tobias
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Easy pick-up, good vehicle condition
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Ula Eisenhower
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
The shuttle service was enthusiastic, pickup and return were convenient, and the vehicle was clean.
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Cecilia Arnold
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Excellent
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Caroline Polly
Auckland
4 /10 Average
Reviewed: Monday, December 16, 2024
Need to take a bus to the store
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Marina Pitman
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Pretty good, I felt like it was a great experience for my first time renting a car.
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Gill Christ
Auckland
4 /10 Average
Reviewed: Monday, December 16, 2024
The service was average, not as good as Chinese shops.
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Joyce Bradley
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Just a 2-minute drive from the airport, very convenient shuttle service.
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Colbert Peacock
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
There were no Chinese-speaking staff at the counter. The service at the counter was somewhat slow.
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Trista Cromwell
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The staff were very nice and helpful. We booked a Corolla hatchback, and the staff offered to upgrade us to a sedan for free. However, since it was just my wife and me, the space was sufficient and we preferred the hatchback, so we politely declined the offer.
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Kerwin Alice
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
Located outside the airport, but you can call them for a pick-up service at the airport
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Olivia Jeremiah
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The car rental service was excellent, staff friendly, no scams or aggressive upselling. They offered a free upgrade without extra charges. Outstanding service!
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Vic Tobias
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
Flight delayed, charged an additional 60 NZD for being past 10 PM
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Deborah Joshua
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The car rental company is a 5-minute drive from the airport, with a shuttle service that is fairly quick. We waited a short while to get the car, and when returning it during business hours, they did a quick check and then took us to the airport. We soon received a return email. Overall, aside from the car being a bit old, it was a pretty good experience.
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Samantha Hornby
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
The queue wasn't long, but the processing speed was really slow.
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Guy Haywood
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
The location is somewhat far from the airport, but there is a shuttle service, and the service is good.
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Elaine Burns
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The rental and return process is very fast.
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Ryan Theresa
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
The staff had a decent attitude
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Hugo Bridges
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
No Chinese-speaking service at the front desk. The shuttle driver was quite good.
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Justin Maugham
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
The attitude of the rental company was bad. We requested a car inspection at 10 PM, but the store staff hurried us to leave, saying it would affect their closing time. However, when picking up the car, they immediately noticed a barely visible dent. The attitude of the Asian staff at the store was particularly poor.
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Hiram Gresham
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Returned the car with a full tank but got charged 18 dollars plus tax
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Tracy Mary
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
We rented cars from Ezi for the entire trip in both the North and South Islands, and the cars were in good condition. We will choose Ezi again next time.
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Sabina Sinclair
Auckland
2 /10 Poor
Reviewed: Monday, December 16, 2024
A pre-existing stain on the front windshield was used as an excuse to charge me over 3000 yuan when returning the car. It feels like a scam to extort money.
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Dora Edgeworth
Auckland
6 /10 Average
Reviewed: Monday, December 16, 2024
Called the rental company 20 minutes before pickup but had to wait nearly 50 minutes for the shuttle. Despite numerous attempts to call the rental office and the rental service hotline, no progress was made.
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Berg Onions
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Quite a good company, easy to communicate with, good service.
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Wanda Copperfield
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
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Tiffany Emma
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The vehicle is relatively new and very fuel-efficient.
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Theobald Swinburne
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
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Levi Tyler
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Everything was fine. You can pick up the car at Auckland's domestic terminal and return it at the international terminal, which is very convenient. The $400 deposit was returned the next day.
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Marshall Nora
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
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Murray Isaac
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
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Moore Van
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Extremely satisfied!
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Ira Julia
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Pretty good
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Truda Jones
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Satisfied
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Xaviera Eden
Auckland
8 /10 Very good
Reviewed: Monday, December 16, 2024
Overall it was okay. There were five of us with five pieces of luggage: four medium-sized suitcases and one carry-on. The trunk could only fit the four medium-sized suitcases, so it was a bit cramped. The car rental service was fine.
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Celeste Jack
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Very satisfied
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Lena Bryce
Auckland
10 /10 Excellent
Reviewed: Monday, December 16, 2024
The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.
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