Auckland - Waitomo Caves - Taupo - Rotorua

Satisfied

The staff had a decent attitude

The staff were very nice and helpful. We booked a Corolla hatchback, and the staff offered to upgrade us to a sedan for free. However, since it was just my wife and me, the space was sufficient and we preferred the hatchback, so we politely declined the offer.

Purchased full insurance, but was charged extra at the store. Have receipts as proof.

Very bad experience, the worst car rental company I've ever dealt with abroad. The representative at the counter was a Korean guy who gave us a very old car. The car had severe scratches, which were not documented on the form. So, we took pictures of the car and went to the counter to verify. The representative was already dealing with another foreigner, so I waited. After finishing with the foreigner, the Korean guy personally helped him by driving the car over and providing excellent service. When it was my turn to verify the car's condition, he was unwilling to help. I insisted that he must check it with me, and he reluctantly agreed, grumbling all the while. The whole car had scratches, and the wheels were seriously scratched, but the form only noted three places. Of course, I had to verify everything face-to-face before driving away. And what kind of attitude is that? Such obvious discrimination against Chinese tourists! Complaint!!