Hertz, Auckland Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Auckland Airport Information, Car Rental Instructions & Policies

Address

ANDREW MCKEE AVE

Telephone

+6492568692

Pick-up Instructions

The Hertz - Auckland Airport car rental location is in terminal

You can walk to the counter of Hertz - Auckland Airport car rental.

Domestic Airport: The counter is a short walk opposite the Domestic Airport. Please head to door 6 and walk straight ahead towards the rental pick up area. International Airport: The counter is located within the International Airport next to the arrivals area near door number 8.

Drop-off Instructions

Please return the car to the parking lot when you pick up the car, the key can be returned to the staff during business hours. If you need to drop off at after business hours, please confirm the key return with the staff in advance.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59	00:00 -02:00 05:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 12.59/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 15/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 13/day

capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Yaris Cross Hybrid,

NZD 5500 for Volkswagen Golf,

NZD 5500 for Nissan Qashqai Hybrid,

NZD 5900 for Renault Captur,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Volkswagen Caddy Maxi,

NZD 5500 for Vauxhall Corsa,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Toyota Mark X,

NZD 6001 for H2 Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Volkswagen Sharan,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Hr Hybrid,

NZD 5500 for Vauxhall Grandland X,

NZD 5500 for Skoda Kamiq,

NZD 5500 for Kia Sportage,

NZD 6001 for Mercedes,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD 0 for Suzuki Jimny,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Toyota Yaris Cross Hybrid,

NZD 0 for Volkswagen Golf,

NZD 0 for Nissan Qashqai Hybrid,

NZD 0 for Renault Captur,

NZD 0 for Cubic Metre Van,

NZD 0 for Volkswagen Caddy Maxi,

NZD 0 for Vauxhall Corsa,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Toyota Mark X,

NZD 0 for H2 Toyota Kluger Hybrid,

NZD 0 for Skoda Kodiaq,

NZD 0 for Description Not Available,

NZD 0 for Volkswagen Sharan,

NZD 0 for Hr Hybrid,

NZD 0 for Vauxhall Grandland X,

NZD 0 for Skoda Kamiq,

NZD 0 for Kia Sportage,

NZD 0 for Mercedes,

NZD 0 for Ford Ranger-4wd,

NZD 0 for Mercedes Classe V,

NZD 0 for Polestar 2,

NZD 0 for Suzuki Jimny,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Yaris Cross Hybrid,

NZD 5500 for Volkswagen Golf,

NZD 5500 for Nissan Qashqai Hybrid,

NZD 5900 for Renault Captur,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Volkswagen Caddy Maxi,

NZD 5500 for Vauxhall Corsa,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Toyota Mark X,

NZD 6001 for H2 Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Volkswagen Sharan,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Hr Hybrid,

NZD 5500 for Vauxhall Grandland X,

NZD 5500 for Skoda Kamiq,

NZD 5500 for Kia Sportage,

NZD 6001 for Mercedes,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD 0 for Suzuki Jimny,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Auckland Airport

Railway Stations

11.2 mi from Britomart Train Station

Hotels

2.4 mi from Naumi Auckland Airport

4.8 mi from Allenby Park Hotel

10.3 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

9.1 mi from Mount Eden Domain

11.2 mi from Sky Tower

11.4 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -37.005603 174.791014

Location Images

The Rental Desk

The Sign

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 0.9
Vehicle cleanliness: 1.0
Spaciousness: 1.0
Counter staff: 0.8
Pick-up location: 0.9
Drop-off location: 0.7
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Anonymous
Auckland
8.3 /10 Very good
Reviewed: Wednesday, December 18, 2024
Des frais rajoutés par Hertz sur la facture pas tres claires!
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Kimberly
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.
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J.Singh
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Staff is very good and helpfull. Thanks
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Anonymous
Auckland
5 /10 Average
Reviewed: Wednesday, December 18, 2024
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus. Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite. Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me. Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty. There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there. This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
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P.Hancock
Auckland
9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
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Darren Cox
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
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Christ Austen
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!
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Beverly Locke
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very convenient, and the customer service was excellent. We picked up the car at Auckland Airport, and the Hertz service counter was immediately to the right as we exited the airport, very close. Our itinerary included a ferry from the North Island to the South Island. After pre-booking and self-service car exchange, we picked up a car directly from the Hertz counter on the South Island. It was very convenient.
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Sandra Edison
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Since my flight arrived early, HERTZ promptly made preparations and helped complete all the formalities. Picking up and returning the car was very convenient. The staff had already installed the baby seat before I picked up the car. Overall, everything went smoothly.
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Jo Bessie
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Overall good, the store is right inside the airport, making it convenient with simple procedures. I had already bought full insurance on Zuzhu.com, so I just mentioned that when they tried to offer additional insurance. The car was relatively new. However, the queue was a bit long, and the speed was slow due to the crowd.
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Josephine Chaucer
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good, they have a store right at the airport, so you can rent a car without leaving the airport. Quite nice.
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Avery Morris
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Renting a car was very convenient, and the Auckland airport branch opens very early! Returning the car was even easier! We haven't received the bill yet and don't know if there are any charges.
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Lindsay Smollett
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very reliable, quick procedures, and friendly staff.
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Kimberley Howell(s)
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.
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Chasel Martha
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.
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Lillian Scripps
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Big company, prominently located at the airport, very convenient.
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Gregary Mansfield
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The location is very convenient.
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Maxwell Carpenter
Auckland
4 /10 Average
Reviewed: Wednesday, December 18, 2024
We started queuing at around 6 PM local time and there were only 4 people ahead of us. We didn't get our keys until 8:30. The efficiency is incredibly poor, with each pickup taking about 30 minutes on average. Just one person at the counter, and phone calls and returns also affect the efficiency.
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Dinah Faulkner
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
International car rental company, excellent service!
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Alger Constance
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Communication during car rental was average, but the return process was very good.
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Jill Morrison
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Hertz's customer service was great. The car pickup was very quick and convenient. The car was very new. I booked a Corolla on the North Island, but upon pickup, I found out I was upgraded to an SUV. The driving experience was great, and I am very satisfied.
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Truda Jones
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.
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Christ Austen
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Picking up and returning the car was very quick and convenient. It would be great if a detailed return route was provided because I got lost near the airport due to unfamiliarity with the area.
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Evangeline Den(n)is
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan. After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.
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Jared Swift
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The service attitude was okay, but the car's tire treads were already quite worn. It is recommended to replace the tires to reduce the chance of a tire blowout during the rental period.
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Joanna Shakespeare
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I'm already a member. Convenient and efficient.
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Elma Ferdinand
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The service representative who helped us was an Indian girl with a rather unfriendly attitude. She wouldn't rent us a GPS or sell the promoted insurance and gas, claiming they were out of stock. It wasn't until a gentleman intervened that we found one. The final payment was 382.09 NZD, higher than the quoted 344.31 NZD, an increase of approximately 40 NZD. Due to time constraints, we didn't argue. On checking the account later, the actual charge was 422.89 NZD, and we couldn't figure out why. Communicating from afar seemed more trouble than it's worth, so we let it go as a loss. I won't use this company again. JUCY is much better. We rented from both companies on this trip, and the difference was clear. JUCY was enthusiastic and eager to help (we had a flat tire, and they sent someone out right away). Their prices matched the quote, and they were fair. I recommend JUCY for their reliability. While not as famous as Hertz, JUCY’s service is superb. Their cars have distinctive branding, making them easy to spot, and fellow renters help each other out.
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Edmund Waters
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Simple and fast. Just drop the keys in the box at the parking lot when returning the car. It's done.
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Constance Antoinette
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Excellent, easy car pickup, simple procedures.
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Gustave Gold
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Easy pickup and smooth drop-off
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Gene Albert
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Very slow and extremely inefficient. There were only two people ahead of me in line, but it took over half an hour. The lady said they were too busy today. Let's see how this efficiency works in socialist China!
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Milo Galbraith
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
They promised Chinese-speaking service, but there was none when I arrived at the store. Plus, there was only one person at the counter, and the line was very long. I had already chosen full insurance online, but the foreign staff kept insisting that I buy additional insurance in the store, which wasted a lot of time! Overall, not satisfied!
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Stacey
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was excellent and wonderful.
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Cornelius Gill
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The rental office is right at the exit of the international arrivals hall at the airport, making the car pickup very convenient. The car is parked in a lot just outside the airport, and you can push the luggage cart right to the car. It's very close.
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Jane Pullan
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I just completed this review after booking my New Zealand trip again. This was my best car rental experience abroad.
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Agnes Powell
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
No need to queue, but the customer service processes orders very slowly.
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Mona Lou(ie)
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good, big company with fast efficiency
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Helen Emerson
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Good
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Julie Maltz
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was almost brand new, awesome!
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Griffith Anderson
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Easy pickup, smooth return
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Hulda Hutt
Auckland
4 /10 Average
Reviewed: Wednesday, December 18, 2024
The staff does not explain the charges in detail.
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Roxanne Bacon
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The Chinese-speaking staff had a poor attitude. Always pushing for additional insurance.
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Antonio Lancelot
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
As expected from a top international company, everything was well-organized and the service was excellent!
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Elliot Strachey
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It was okay, but there was a long queue when picking up the car, waited almost an hour to get it.
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Rose IV.
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Recommend Hertz car rental company
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Ina Attlee
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.
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Leo Tours
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Hertz was the busiest, but the staff were quick, diligent, and helpful. Very satisfied
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Bess Ralph
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.
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Carl Hobbes
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
It's okay.
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Phyllis Morgan
Auckland
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's acceptable.
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Ivy Eliot
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Jia Hua did not have the car I booked, but they upgraded me multiple times to a Toyota Hiace.
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Agatha MacDonald
Auckland
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.
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Trista Cromwell
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Although the staff provided service in Chinese, they spoke very little. The actual card charge was more than the amount shown on the car rental website without any explanation. It wasn't until I consulted the rental company after returning to Beijing that I slightly understood why. Overall, it caused unease.
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Tab Halifax
Auckland
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The attitude was acceptable.
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Owen Thorndike
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
satisfied
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Isabel Grace
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Simple, quick, and convenient.
Read More >