New Zealand North Island: Auckland - Rotorua - Wellington

The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

The service was excellent and wonderful.

Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.

International car rental company, excellent service!

Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.

So easy. Couldn’t believe how cheap the rental was. Very quick, seamless process to book and confirm.