Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.

As expected from a top international company, everything was well-organized and the service was excellent!

Excellent, easy car pickup, simple procedures.

Since my flight arrived early, HERTZ promptly made preparations and helped complete all the formalities. Picking up and returning the car was very convenient. The staff had already installed the baby seat before I picked up the car. Overall, everything went smoothly.

The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!