From North Island to South Island.

The attitude was acceptable.

It's okay.

I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

The service representative who helped us was an Indian girl with a rather unfriendly attitude. She wouldn't rent us a GPS or sell the promoted insurance and gas, claiming they were out of stock. It wasn't until a gentleman intervened that we found one. The final payment was 382.09 NZD, higher than the quoted 344.31 NZD, an increase of approximately 40 NZD. Due to time constraints, we didn't argue. On checking the account later, the actual charge was 422.89 NZD, and we couldn't figure out why. Communicating from afar seemed more trouble than it's worth, so we let it go as a loss. I won't use this company again. JUCY is much better. We rented from both companies on this trip, and the difference was clear. JUCY was enthusiastic and eager to help (we had a flat tire, and they sent someone out right away). Their prices matched the quote, and they were fair. I recommend JUCY for their reliability. While not as famous as Hertz, JUCY’s service is superb. Their cars have distinctive branding, making them easy to spot, and fellow renters help each other out.

The service attitude was okay, but the car's tire treads were already quite worn. It is recommended to replace the tires to reduce the chance of a tire blowout during the rental period.