Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.

International car rental company, excellent service!

Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.

Since my flight arrived early, HERTZ promptly made preparations and helped complete all the formalities. Picking up and returning the car was very convenient. The staff had already installed the baby seat before I picked up the car. Overall, everything went smoothly.

Staff is very good and helpfull. Thanks

5 star