I picked up the car at Auckland Airport, dropped it off at Wellington Ferry Terminal, took a ferry t

Jia Hua did not have the car I booked, but they upgraded me multiple times to a Toyota Hiace.

It was okay, but there was a long queue when picking up the car, waited almost an hour to get it.

The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.

I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus. Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite. Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me. Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty. There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there. This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.

I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there. I also blamed Auckkland airport for being very confusing and understaffed for my trouble.