The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

The Chinese-speaking staff had a poor attitude. Always pushing for additional insurance.

When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan. After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.

Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.

Very convenient, and the customer service was excellent. We picked up the car at Auckland Airport, and the Hertz service counter was immediately to the right as we exited the airport, very close. Our itinerary included a ferry from the North Island to the South Island. After pre-booking and self-service car exchange, we picked up a car directly from the Hertz counter on the South Island. It was very convenient.