The rental office is right at the exit of the international arrivals hall at the airport, making the car pickup very convenient. The car is parked in a lot just outside the airport, and you can push the luggage cart right to the car. It's very close.
The service representative who helped us was an Indian girl with a rather unfriendly attitude. She wouldn't rent us a GPS or sell the promoted insurance and gas, claiming they were out of stock. It wasn't until a gentleman intervened that we found one. The final payment was 382.09 NZD, higher than the quoted 344.31 NZD, an increase of approximately 40 NZD. Due to time constraints, we didn't argue. On checking the account later, the actual charge was 422.89 NZD, and we couldn't figure out why. Communicating from afar seemed more trouble than it's worth, so we let it go as a loss. I won't use this company again. JUCY is much better. We rented from both companies on this trip, and the difference was clear. JUCY was enthusiastic and eager to help (we had a flat tire, and they sent someone out right away). Their prices matched the quote, and they were fair. I recommend JUCY for their reliability. While not as famous as Hertz, JUCY’s service is superb. Their cars have distinctive branding, making them easy to spot, and fellow renters help each other out.
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened.
Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
“Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun”
About Hertz:5.0/10
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus.
Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite.
Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me.
Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty.
There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there.
This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
About QEEQ:8.0/10
I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there.
I also blamed Auckkland airport for being very confusing and understaffed for my trouble.
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