Auckland-Rotorua-Hamilton-Auckland

Very satisfied

Called the rental company 20 minutes before pickup but had to wait nearly 50 minutes for the shuttle. Despite numerous attempts to call the rental office and the rental service hotline, no progress was made.

This company's cars are in great condition, very cost-effective, and allow multiple drivers.

Very bad experience, the worst car rental company I've ever dealt with abroad. The representative at the counter was a Korean guy who gave us a very old car. The car had severe scratches, which were not documented on the form. So, we took pictures of the car and went to the counter to verify. The representative was already dealing with another foreigner, so I waited. After finishing with the foreigner, the Korean guy personally helped him by driving the car over and providing excellent service. When it was my turn to verify the car's condition, he was unwilling to help. I insisted that he must check it with me, and he reluctantly agreed, grumbling all the while. The whole car had scratches, and the wheels were seriously scratched, but the form only noted three places. Of course, I had to verify everything face-to-face before driving away. And what kind of attitude is that? Such obvious discrimination against Chinese tourists! Complaint!!

Excellent new car, efficient and courteous staff , one of the best car hire experiences I have ever had