The car pickup was quick. Since the reserved car was being washed, we had to wait for 20 minutes, so they gave us another car instead. It was new and easy to drive.

When picking up the car, it had two bars of fuel, and we returned it with the same amount. However, they still charged us for fuel. The staff acknowledged the mistake when we questioned it, but a month has passed and the refund has not been resolved. Additionally, we had already purchased super insurance at the time of booking and showed it to the staff when picking up the car. Yet, the receipt at return included insurance charges and related taxes. These additional fees amounted to two-thirds of the original rental cost. This is the first time we've encountered such an issue after many self-driving trips both domestic and abroad.

The wait time was too long; the efficiency of European workers is evidently not as high as that of Chinese workers.

Could not pick up the car in advance, even if it was just 10 minutes early. After the paperwork, you have to walk to the parking lot behind the station to get the car. Rented an SUV but got an Audi A3 because it was the only option available.

I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.